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# Shaker Place Rehabilitation & Nursing Center

## Sitemaps

- [XML Sitemap](https://www.shakerplace.org/sitemap.xml): Contains all public & indexable URLs for this website.

## Posts

- [News](https://www.shakerplace.org/news/)
- [The Importance of Speech Therapy for Mental Health](https://www.shakerplace.org/news/the-importance-of-speech-therapy-for-mental-health/) - Our innovative, goal-oriented speech therapy services are designed to help residents overcome communication challenges while simultaneously enhancing their mental well-being.
- [Advanced Dementia Care: What You Need to Know](https://www.shakerplace.org/news/advanced-dementia-care-what-you-need-to-know/) - Our approach focuses on providing specialized care, promoting dignity, and enhancing the quality of life for our residents.
- [Enhancing Senior Health with Occupational Therapy](https://www.shakerplace.org/news/enhancing-senior-health-with-occupational-therapy/) - Occupational therapy focuses on helping seniors perform daily activities, from dressing and bathing to meal preparation and social interaction.
- [Top Memory Care Activities for Cognitive Health](https://www.shakerplace.org/news/top-memory-care-activities-for-cognitive-health/) - Discover engaging memory care activities designed to enhance cognitive health. Learn what activities can help improve mental well-being.
- [What Are Ancillary Services and Why Are They Important in Nursing Home Care?](https://www.shakerplace.org/news/what-are-ancillary-services-and-why-are-they-important-in-nursing-home-care/) - Learn about the different types of ancillary services and their role in supporting our residents and Shaker Place community.
- [What Exactly is Occupational Therapy?](https://www.shakerplace.org/news/what-exactly-is-occupational-therapy/) - Learn how occupational therapy at Shaker Place helps residents regain independence by improving daily activities like dressing, eating and mobility.
- [Memory Care Therapy Programs: What to Expect](https://www.shakerplace.org/news/memory-care-therapy-programs-what-to-expect/) - Get the details about our personalized care, secure environments and specialized therapies that promote cognitive function, emotional well-being, and independence.
- [The Importance of Occupational Therapy for Mental Health](https://www.shakerplace.org/news/the-importance-of-occupational-therapy-for-mental-health/) - At Shaker Place, occupational therapy helps nursing home residents regain independence and boost mental well-being with tailored programs, ADL suites and expansive therapy services.
- [Tailoring Physical Therapy Programs to Individual Needs](https://www.shakerplace.org/news/tailoring-physical-therapy-programs-to-individual-needs/) - Discover how Shaker Place tailors physical therapy programs to meet individual needs, promoting recovery, mobility, and independence for improved quality of life.
- [The Emotional Impact of Rehabilitation on Families](https://www.shakerplace.org/news/the-emotional-impact-of-rehabilitation-on-families/) - The decision to transition a family member into a skilled nursing facility or rehabilitation center is often made with their well-being in mind, yet it can come with a complex range of feelings for both the individual and their family.
- [Understanding Alzheimer's: Key Symptoms to Watch For](https://www.shakerplace.org/news/understanding-alzheimers-key-symptoms-to-watch-for/) - Recognizing the early signs and symptoms of Alzheimer’s is essential for ensuring your loved one receives the care and support they need as soon as possible. Early detection can help improve quality of life, slow the progression of the disease and provide families with valuable time to plan for the future. At Shaker Place, we
- [Discover the Benefits and Opportunities at Shaker Place](https://www.shakerplace.org/news/discover-the-benefits-and-opportunities-at-shaker-place/) - We offer a comprehensive benefits package designed to support your well-being and professional growth.
- [Maintaining Mental and Emotional Health at Shaker Place](https://www.shakerplace.org/news/maintaining-mental-and-emotional-health-at-shaker-place/) - Maintaining a positive emotional state and mental well-being is integral to the overall recovery process and daily quality of life.
- [Know the Difference Between Home Care, Assisted Living, and a Nursing Home](https://www.shakerplace.org/news/home-care-assisted-living-nursing-home/) - Choosing between home care, assisted living, or a nursing home can be an emotional and complicated decision.
- [Talking to Your Loved One About Senior Living](https://www.shakerplace.org/news/talking-loved-one-senior-living/) - Having a conversation about senior living with your loved one can be emotional and overwhelming. It can also be a tough one to start. You don’t want to hurt your parent's feelings or make them angry, but you also want them to be safe and well cared for. If you’re well prepared and know what
- [Your Guide to Visiting a Loved One in a Nursing Home](https://www.shakerplace.org/news/visiting-loved-one/) - A visit from a friend or family member can put a smile on a resident’s face and help break up a typical day. It can also make them feel connected to their family and keeps their memory sharp! While some people visit often, others avoid doing so for fear of awkward encounters. You may feel
- [Shaker Place Celebrates Their Grand Opening](https://www.shakerplace.org/news/shaker-place-opening/) - We’re proud to announce that the first three of six new wings at Shaker Place Rehabilitation and Nursing Center are open and are already being enjoyed by our residents. The opening was celebrated on January 12, 2020, with a ribbon-cutting inside the nursing home. The ceremony was hosted by Albany County Executive Daniel P. McCoy,
- [Getting Your Loved One's Affairs in order Before Going in a Nursing Home](https://www.shakerplace.org/news/affairs-order/) - Making the decision to move a loved one to a nursing home is not always easy. It requires a lot of careful consideration and planning, both by you and your family member. One task that must be completed before a possible health emergency arises is putting your loved one’s affairs in order. If something were
- [Caring for Those With Dementia at Shaker Place](https://www.shakerplace.org/news/dementia-care/) - At Shaker Place Rehabilitation & Nursing Center, we’re proud to have a memory care wing dedicated to providing Alzheimer’s and Dementia Rehabilitation and Care. We place an emphasis on safety and holistic treatment to provide residents with the highest level of functionality. With a staff of specially trained caregivers, we’re able to create feelings of
- [Diversity at Shaker Place Rehabilitation & Nursing Center](https://www.shakerplace.org/news/diversity-shaker-place-nursing-center/) - At Shaker Place Rehabilitation and Nursing Center, we pride ourselves on not only being an industry leader in rehabilitation technologies and treatments, but also a widely diverse group of employees and residents. We employ people from all over the world and we are committed to engaging all individuals looking for employment and providing opportunities to
- [Shaker Place Workplace Advancements & Staff Development](https://www.shakerplace.org/news/workplace-advancement-staff-development/) - At Shaker Place Rehabilitation & Nursing Center, we recognize the exemplary work our staff performs daily and believe in investing in our employees’ education for career advancement and overall workplace satisfaction. Not only does this investment benefit our staff but it also allows us to bring the latest technology and treatments to the residents at
- [Meet The Staff At Shaker Place: Larry Slatky](https://www.shakerplace.org/news/meet-the-staff-at-shaker-place-larry-slatky/) - Larry Slatky exhibits exemplary leadership, communication and teamwork skills that make him a strong and qualified candidate to lead Shaker Place Rehabilitation & Nursing Center. Not one to shy away from challenges, Larry took his position as Executive Director of the nursing home facing a $15 million deficit and the threat of closing. By working with
- [Meet The Staff At Shaker Place: Rececca Luce](https://www.shakerplace.org/news/meet-the-staff-at-shaker-place-rececca-luce/) - To be an excellent nurse is one thing; to be a great leader is another. A leader is an individual who exemplifies leadership, integrity, compassion and respect for staff and residents alike. No one embodies these characteristics like our Director of Nursing, Rebecca Luce. When asked to oversee the nursing department at Shaker Place Rehabilitation
- [Meet The Staff At Shaker Place: Kayleigh Pierce](https://www.shakerplace.org/news/meet-kayleigh-pierce/) - It is no secret that the last couple months have been a very demanding and emotional time for residents, staff, and families. We wanted to take a moment to acknowledge and appreciate Kayleigh Pierce, a member of our staff who has gone above and beyond her job responsibilities not only for the residents, but also
- [Helpful Daily Activities for Dementia and Alzheimer’s Patients](https://www.shakerplace.org/news/daily-activities-dementia-alzheimers-patients/) - Aging is an inevitable part of our lives, regardless of gender, race, or geographical location. More than just aging forgetfulness, a lot of seniors suffer from the effects of dementia of all kinds, including Alzheimer’s Disease. Dementia refers to loss of memory, language, problem-solving, and other thinking abilities that may be severe enough to interfere
- [Our Renewed Commitment To Safety and Innovation](https://www.shakerplace.org/news/renewed-commitment-safety-innovation/) - These unprecedented times call for a renewed commitment to safety, innovation, and compassion. Shaker Place Rehabilitation and Nursing Center is leading the way with our newly renovated state-of the art facility, providing the residents in Albany County and surrounding areas with quality care in skilled nursing and long-term care services, rehabilitation therapies, and memory care services. If you
- [How to Help a Senior Transition to a Nursing Home?](https://www.shakerplace.org/news/senior-transition-nursing-home/) - Nursing homes have continued to play important roles in the care for senior family members. According to the CDC, as of 2016, nursing homes in the US numbered close to 15,600 with 1.7 million licensed beds. Putting a family member in a nursing home may be one of the toughest decision’s families have to make.
- [Focused Infection Control COVID-19 Survey at Shaker Place](https://www.shakerplace.org/news/covid-19-infection-control/) - Shaker Place Rehabilitation & Nursing Center recently achieved their third perfect Focused Infection Control COVID-19 Survey determining that their facility is in substantial compliance with all Federal and State requirements. These requirements are related to maintaining an infection prevention and control program to prevent the development and transmission of COVID-19 among their staff and residents.
- [Shaker Place Rehabilitative Therapy](https://www.shakerplace.org/news/rehabilitative-therapy/) - Shaker Place Rehabilitation & Nursing Center specializes in goal-oriented rehabilitative therapies to help both long- and short-term care residents recover from injury or illness. Our brand-new designated rehabilitation wing allows for the most innovative and advanced therapy techniques to be performed in order to help residents quickly regain their independence. The Shaker Place Difference Shaker
- [10 Ways to Boost Psychological Health for Seniors](https://www.shakerplace.org/news/10-ways-to-boost-psychological-health-for-seniors/) - Though most seniors are in good mental health, many older adults are at risk of developing neurological and mental health disorders, including depression. While it’s normal to feel down from time to time, depression is much more than feeling sad or blue; it’s a medical condition that can have serious physical effects on your overall
- [Things to Consider Before Choosing a Nursing Home in Albany, NY](https://www.shakerplace.org/news/choosing-nursing-home-albany-ny/) - Choosing a nursing home for yourself or your loved one can be a complicated process. It’s sometimes hard to picture what everyday life will look like at a particular facility, even while you’re there on a tour. There are a few factors you should take into consideration before deciding which nursing home is right for
- [Protect Your Assets from Long-Term Care Costs](https://www.shakerplace.org/news/protect-your-assets/) - At Shaker Place Rehabilitation and Nursing Center, we believe that education is the first step in choosing a long-term care facility for yourself or your loved one. We have partnered with NYSARC Trust Services to help educate and prepare future residents for the changing laws in New York State, to educate on the protection of
- [Looking for Albany, NY CNA Jobs? Try Shaker Place!](https://www.shakerplace.org/news/albany-ny-cna-jobs-shaker-place/) - Are you looking for a career that can grow with you? You might want to look into Albany, NY CNA jobs. A CNA, or certified nursing assistant, provides care to residents at a facility such as Shaker Place and helps ensure the quality of life. Do you have what it takes to become a CNA
- [Looking for a Nursing Job in Albany, NY? Check Out Shaker Place](https://www.shakerplace.org/news/albany-ny-nursing-jobs-shaker-place/) - If you’re looking for a fulfilling nursing career, Shaker Place Rehabilitation & Nursing Center in Albany, NY might be the right fit for you. Shaker Place is currently looking for part and full time Licensed Practical Nurses (LPN) and Registered Nurses (RM) to join our talented and growing staff. LPN and RN nurses are the
- [Shaker Place Announced Newsweek Best Nursing Homes in America](https://www.shakerplace.org/news/shaker-place/) - Shaker Place Rehabilitation and Nursing Center is proud to be recognized as Newsweek’s Best Nursing Homes in 2022! This is a huge testament to our hard-working staff, residents, and residents’ families who’ve worked diligently over the past year to keep our most vulnerable population safe while offering excellent and reliable quality care. We’re extremely proud
- [Top Rated Nursing Home in Albany, NY: Shaker Place](https://www.shakerplace.org/news/top-rated-nursing-home-in-albany-ny/) - At the heart of Shaker Place is you. We understand that every home has a story, and ours is one that involves community, resilience, and excellence. For 48 years, we’ve devoted our time to ensuring that our residents receive excellent care through innovative services and quality programs. Through renewed commitment and an incredible state of
- [Signs It's Time for Memory Care](https://www.shakerplace.org/news/signs-its-time-for-memory-care/) - Memory Care Can Help Seniors Live With More Independence As our loved ones age, it's important to keep an eye out for any changes in their health and well-being. One notable sign that it could be time for them to enter a memory care program is if they are struggling with daily tasks or exhibiting
- [10 Great Indoor Activities for Seniors This Winter](https://www.shakerplace.org/news/10-great-indoor-activities-for-seniors-this-winter/) - Wintertime Activities for Seniors Winter can be a dreary season, especially for seniors whose range of physical activity is limited due to either age or illness. The weather outside can make it feel like it's time to hibernate, but there are many indoor activities that you can do this winter to stay busy and have
- [Setting Goals for Speech Therapy Success](https://www.shakerplace.org/news/setting-goals-for-speech-therapy-success/) - Speech Therapy Goals for Seniors Seniors that are recovering from neurological episodes, trauma, or are experiencing a cognitive health condition like dementia may face difficulty communicating with others. By setting speech therapy goals and following a consistent treatment plan, many communication skills can be improved. Today, we are going to cover basic information about speech
- [Senior Nutrition - How Do Our Nutritional Needs Change as We Age?](https://www.shakerplace.org/news/senior-nutrition-how-do-our-nutritional-needs-change-as-we-age/) - An Introductory Guide to Senior Nutrition As we age, our nutritional needs change. For adults over 50, dietary needs will differ from younger individuals. This can be attributed to a variety of factors, including decreased activity levels, changes in metabolism, and the body's ability to absorb nutrients. Today, we are going to cover some essential
- [Benefits of Physical Therapy for Aging Adults](https://www.shakerplace.org/news/benefits-of-physical-therapy-for-aging-adults/) - How Physical Therapy Can Help Seniors Physical therapy is of enormous benefit to senior citizens. As we age, our bodies tend to become slower, less mobile, and less flexible. These changes can impact the quality of life and place seniors at risk for falls and other injuries. However, aging adults can learn to thrive within
- [How to Cope with Dementia in an Aging Parent](https://www.shakerplace.org/news/how-to-cope-with-dementia-in-an-aging-parent/) - Strategies to Help Family Members Cope with Dementia Dementia is difficult to deal with, both for the person who is experiencing it and for their loved ones. If you have a parent or loved one who is showing signs of dementia, it can be tough to know what to do. Today, we are going to
- [Explaining Types of Physical Therapy for Seniors](https://www.shakerplace.org/news/explaining-types-of-physical-therapy-for-seniors/) - There are many types of physical therapy that can be beneficial for seniors. Each one is designed to help improve a specific function or mobility issue, and they are often used in helping a person recover after an injury or procedure. As adults age, the physical after-effects of an injury, surgery, or other procedure may
- [At What Point Do Dementia Patients Need 24 Hour Care?](https://www.shakerplace.org/news/at-what-point-do-dementia-patients-need-24-hour-care/) - Signs to Look Out For During the earliest stages of dementia, some people may be able to continue living semi-autonomous lives with less supervision. However, as the disease and symptoms of cognitive decline progress, they may require 24-hour care over time. This raises an important question to consider - When exactly does a dementia patient
- [Benefits of Working with a Respiratory Therapist in New York](https://www.shakerplace.org/news/benefits-of-working-with-a-respiratory-therapist-in-new-york/) - If you are an adult over 65 in New York and suffering from a respiratory condition, working with a respiratory therapist may be a solution to improve your quality of life. A respiratory therapist can help seniors stay healthy and active by providing customized care, education, and treatment. Today, we are going to cover some
- [What is Senior Healthcare? A Complete Guide](https://www.shakerplace.org/news/what-is-senior-healthcare/) - As people age, their healthcare needs change. Adults age 65 and older often experience unique needs that should be taken into account when it comes to their care. In this guide, we will be covering how senior healthcare differs from other age groups in some common ways and what that can entail. If you are
- [10 Simple Posture Exercises for Seniors](https://www.shakerplace.org/news/10-simple-posture-exercises-for-seniors/) - Exercise is essential for staying healthy and active as we get older. However, as we age, many adults adopt a more sedentary lifestyle, which can lead to a loss in muscle strength and issues with recurring pain. A significant cause of these issues is improper posture. Thankfully, there are multiple types of exercises that you
- [Cognitive Health: Top 11 Brain Foods for Seniors](https://www.shakerplace.org/news/cognitive-health-top-11-brain-foods-for-seniors/) - It becomes increasingly more important to protect our cognitive health as we age. Physical exercise, mentally stimulating activities, and social interaction are great ways to keep your brain working at its fullest potential. But what about food? Can the foods that you eat change your brain? Food doesn't just affect you physically, but it can
- [Benefits of Mental Health Treatment for Elderly New Yorkers](https://www.shakerplace.org/news/benefits-of-mental-health-treatment-for-elderly-new-yorkers/) - When it comes to mental health, many people think of young adults struggling with depression or anxiety. However, mental health conditions can affect anyone at any age. Even if you have lived a long and happy life, that does not mean that you are not currently experiencing difficulties. Treating mental health is just as important
- [Great Sensory Activities for Patients with Dementia](https://www.shakerplace.org/news/great-sensory-activities-for-patients-with-dementia/) - When you are experiencing dementia, your world can often feel out of control. The symptoms of Alzheimer's and other dementias—confusion, irritability, difficulty communicating, and disorientation—can result in sensory overload and create stress due to overstimulation. For people living with dementia, the brain may not process sensory stimuli as it once did, which can increase the
- [The Complete Guide to Short Term Rehab for Seniors](https://www.shakerplace.org/news/the-complete-guide-to-short-term-rehab-for-seniors/) - As adults age, recovering from injuries, surgeries, and other painful events may require some additional care to help support a healthy recovery. Some doctors may recommend a short-term rehab program to assist with this. Short-term rehab is an excellent way for seniors to get back on their feet after an injury or surgery. These programs
- [Six Exercises to Help Seniors Build Strength](https://www.shakerplace.org/news/six-exercises-to-help-seniors-build-strength/) - With age comes wisdom—and also a decline in physical strength. As we age, we may experience overall atrophy of muscle mass, making daily tasks seem more difficult and tiring. It can also increase risk of injury by leading to incidents such as falls. Fortunately, regular exercise can help you stay healthy in various ways, including
- [Everything You Need to Know About Prosthetic Physical Therapy](https://www.shakerplace.org/news/prosthetic-physical-therapy-about/) - Prosthetic physical therapy is a specialized form of therapy that deals with rehabilitating patients who have lost a limb and recently had it replaced with a prosthetic. It aims to help patients adjust to their new prostheses, regain their range of motion, and improve their overall quality of life. For many seniors, it can be
- [Ways Adult Speech Therapy Can Help Seniors](https://www.shakerplace.org/news/adult-speech-therapy-seniors/) - Communication is key at any stage of life, but it becomes increasingly important as we age. Though speech therapy is often associated with helping seniors overcome the aftermath of a stroke or neurological trauma, it has many other helpful applications to help older adults maintain a higher quality of life. Adult speech therapy can help
- [How to Know if You're Choosing a Friendly Senior Living Community](https://www.shakerplace.org/news/how-to-know-if-youre-choosing-a-friendly-senior-living-community/) - Whether you're a senior or caring for a loved one, it's important to know what to look for in a friendly senior living community. If you're choosing a skilled nursing home for yourself or your parent, it can be hard to know if the community will be welcoming and accommodating. In many cases, seniors struggle
- [Speech Therapy Techniques Used in Stroke Recovery](https://www.shakerplace.org/news/speech-therapy-techniques-used-in-stroke-recovery/) - Strokes are caused by the halting of blood flow to a part of the brain, resulting in death if not treated immediately. Often, a stroke leads to physical and mental impairments. Because so much brain activity is required for speech production, it's common for people who have suffered strokes to lose the ability to talk
- [Embracing the Truth of Aging: Challenges and Solutions](https://www.shakerplace.org/news/embracing-the-truth-of-aging-challenges-and-solutions/) - Aging is a simple reality and truth, even if it may not be a pleasant thing for all of us to think about. Just as change and growth are inevitable aspects of life, so too is the process of aging. Instead of “aging” being a word that so many fear or deem undesirable, perhaps it
- [What is Ancillary Support? 6 Examples of Ancillary Services](https://www.shakerplace.org/news/what-is-ancillary-support-6-examples-of-ancillary-services/) - When a senior is diagnosed with cancer, treatment is only part of the battle. After completing treatment, patients and families must focus on recovering and regaining their strength—a process that can sometimes be difficult and confusing. Ancillary services can help seniors get back on their feet in no time. What is Ancillary Support? Ancillary services
- [Long-Term Rehabs for Seniors: Everything You Need to Know](https://www.shakerplace.org/news/long-term-rehabs-for-seniors-everything-you-need-to-know/) - If you're caring for an elderly loved one, you might start seeing changes that have you wondering if long-term rehab or skilled nursing facilities are best for your aging senior. You're probably already familiar with short-term rehabs designed to help people recover from injuries or illnesses, but might not know how long-term rehabs can help.
- [How Nutrition Effects Seniors Mental and Physical Health](https://www.shakerplace.org/news/how-nutrition-effects-seniors-mental-and-physical-health/) - Nutrition plays a vital role in overall health for people of all ages, but especially seniors! Malnutrition can be a main cause of accelerated aging, and older adults are at high risk for nutrition related disorders. Seniors tend to experience problems with digestion, chewing, absorption of food, decreased appetite and more that contribute to their
- [Can Physical Therapy Help with Arthritis?](https://www.shakerplace.org/news/can-physical-therapy-help-with-arthritis/) - Physical Therapy is a great option for seniors or others looking to improve their strength and mobility. While Physical Therapy is most often a resource for those recovering from an accident, it can also be a way to treat and prevent arthritis and other conditions that may one day limit your mobility. While there is
- [What to Look for When Choosing a Skilled Nursing Facility](https://www.shakerplace.org/news/what-to-look-for-when-choosing-a-skilled-nursing-facility/) - At Shaker Place, we know that the search for the right skilled nursing facility can be challenging, and most families don’t know where to start! When looking for a facility that will fit your loved ones needs, there are a lot of factors to consider. Before you begin your search, make a list of items
- [The Benefits of Choosing an Alzheimer’s Care Facility](https://www.shakerplace.org/news/the-benefits-of-choosing-an-alzheimers-care-facility/) - Caring for a loved one with Alzheimer’s or Dementia can be incredibly challenging and overwhelming for inexperience caregivers. Finding a care facility that specializes in skilled nursing and memory care services will ensure that your loved one is receiving personalized care that supports their needs and enriches their lives. When researching potential facilities, there are
- [Speech Therapy for Adults: What You Need to Know](https://www.shakerplace.org/news/speech-therapy-for-adults-what-you-need-to-know/) - Speech therapy services cover a wider array of issues that aging seniors face such as communication issues, cognitive issues, swallowing disorders and more.
- [The Importance of Family Involvement in Long Term Care](https://www.shakerplace.org/news/the-importance-of-family-involvement-in-long-term-care/) - In recent years, there has been a significant shift of family members taking on more extensive care-giving roles, and we have seen that the more involved family members are, the more their loved one’s benefit.
- [The Benefits of Occupational Therapy for Mental Health](https://www.shakerplace.org/news/the-benefits-of-occupational-therapy-for-mental-health/) - Occupational therapy services provide many benefits for aging adults.
- [How to Help a Loved One Transition to Skilled Nursing Care](https://www.shakerplace.org/news/how-to-help-a-loved-one-transition-to-skilled-nursing-care/) - Transitioning to a Skilled Nursing Facility can be a difficult and emotional process for your loved one and your family.
- [Strategies for Supporting Alzheimer's Patients in a Care Facility](https://www.shakerplace.org/news/strategies-for-supporting-alzheimers-patients-in-a-care-facility/) - Follow our top tips to create a strategy that helps support your loved one today.
- [Respiratory Therapy Treatments and Their Benefits](https://www.shakerplace.org/news/respiratory-therapy-treatments-and-their-benefits/) - At Shaker Place, our respiratory therapy services are tailored to each resident's specific needs and our ultimate goal is to improve our residents’ quality of life.
- [Understanding the Benefits of Physical Therapy Rehab](https://www.shakerplace.org/news/understanding-the-benefits-of-physical-therapy-rehab/) - The benefits of physical therapy rehabilitation services are endless for seniors and those who are recovering from injuries, surgeries, or suffering from chronic conditions. Physical therapy is a specialized branch of therapy that utilizes specific techniques and exercises to help residents regain strength, mobility, and the confidence to move around. Read below for more details
- [What to Expect from Skilled Nursing Care](https://www.shakerplace.org/news/what-to-expect-from-skilled-nursing-care/) - At Shaker Place, our Skilled Nursing Care facility offers long-term, high-quality care to help residents maintain their quality of life and receive the specialized care they need.
- [How Occupational Therapy Can Help Improve Mobility Issues](https://www.shakerplace.org/news/how-occupational-therapy-can-help-improve-mobility-issues/) - Occupation therapy can be an incredibly effective way to improve mobility issues and help residents and older adults lead more independent and confident lives.
- [The Benefits of Respiratory Therapy for COPD Patients](https://www.shakerplace.org/news/the-benefits-of-respiratory-therapy-for-copd-patients/) - COPD causes severe breathing difficulties and can significantly impact a person’s quality of life.
- [What to Look for in a Quality Alzheimer's Care Facility](https://www.shakerplace.org/news/what-to-look-for-in-a-quality-alzheimers-care-facility/) - Finding the right facility is crucial to ensuring that your loved one receives the highest quality of care and respect.
- [Speech Therapy Strategies to Help Improve Communication](https://www.shakerplace.org/news/speech-therapy-strategies-to-help-improve-communication/) - Communication allows residents to feel independent, heard, and plays a critical role in their quality of life.
- [Benefits of Living in a Long-Term Care Facility](https://www.shakerplace.org/news/benefits-of-living-in-a-long-term-care-facility/) - LTC facilities provide a supportive environment where individuals can receive specialized care, engage in meaningful activities, and enjoy a sense of community.
- [Common Conditions Treated with Respiratory Therapy](https://www.shakerplace.org/news/common-conditions-treated-with-respiratory-therapy/) - These conditions can significantly impact quality of life and require specialized intervention to manage and alleviate symptoms.
- [The Role of the Skilled Nursing Staff in Patient Care](https://www.shakerplace.org/news/the-role-of-the-skilled-nursing-staff-in-patient-care/) - Skilled nursing staff are at the forefront of the medical industry.
- [The Role of Occupational Therapy in Chronic Pain Management](https://www.shakerplace.org/news/the-role-of-occupational-therapy-in-chronic-pain-management/) - Millions of individuals are affected by chronic pain worldwide, and it can significantly impact their ability to engage in daily activities and affect their quality of life. There are various options to manage chronic pain, however, occupational therapy has quickly emerged as a valuable treatment option. At Shaker Place, we believe in the benefits of
- [How to Choose the Right Long Term Care Facility](https://www.shakerplace.org/news/how-to-choose-the-right-long-term-care-facility/) - As our loved one’s age, finding the right nursing home becomes a crucial decision to ensure their well-being, comfort, and quality of life. With an array of options available, it can be overwhelming to make the right choice. At Shaker Place Nursing and Rehabilitation, we know how important this decision is, and we’ve put together
- [The Impact of Physical Therapy Rehab on Mental Health in Nursing Home Residents](https://www.shakerplace.org/news/the-impact-of-physical-therapy-rehab-on-mental-health-in-nursing-home-residents/) - Find out how physical therapy rehab positively influences the mental health of nursing home residents.
- [Navigating Alzheimer's Care: Is a Skilled Memory Care Facility the Right Choice?](https://www.shakerplace.org/news/navigating-alzheimers-care-is-a-skilled-memory-care-facility-the-right-choice/) - Alzheimer's is a progressive condition that can eventually necessitate specialized care beyond what can be provided at home.
- [Common Speech Disorders and How Speech Therapy Can Help](https://www.shakerplace.org/news/common-speech-disorders-and-how-speech-therapy-can-help/) - The field of speech therapy offers a ray of hope, helping aging adults regain their ability to communicate and connect.
- [Benefits of Early Intervention with Occupational Therapy for Seniors](https://www.shakerplace.org/news/benefits-of-early-intervention-with-occupational-therapy-for-seniors/) - Early intervention with occupational therapy for seniors is a powerful tool for improving their quality of life, maintaining independence, and addressing the challenges that come with aging
- [A Look Inside a Skilled Nursing Facility](https://www.shakerplace.org/news/a-look-inside-a-skilled-nursing-facility/) - Skilled nursing home facilities are pillars of care and support for seniors and individuals with complex medical needs.
- [Physical Therapy for Arthritis Management: Reducing Pain and Stiffness](https://www.shakerplace.org/news/physical-therapy-for-arthritis-management-reducing-pain-and-stiffness/) - As people age, the likelihood of developing arthritis increases, leading to joint pain, stiffness, and reduced mobility. However, there is hope for arthritis management and relief in the form of physical therapy.
- [Nutritional Support in Skilled Nursing: Promoting Healing and Recovery](https://www.shakerplace.org/news/nutritional-support-in-skilled-nursing-promoting-healing-and-recovery/) - Proper nutrition plays a vital role in the recovery process, healing, and overall well-being of residents.
- [Empowering Seniors with Speech Therapy for Swallowing Difficulties](https://www.shakerplace.org/news/empowering-seniors-with-speech-therapy-for-swallowing-difficulties/) - The impact of dysphagia reaches beyond physical health, influencing emotional and social aspects of an individual's life.
- [Occupational Therapy for Pain Management: A Holistic Approach](https://www.shakerplace.org/news/occupational-therapy-for-pain-management-a-holistic-approach/) - As a skilled nursing and rehabilitation center, our team at Shaker Place has a broad understanding of the realm of occupational therapy and how it serves as a valuable tool in alleviating pain for our residents.
- [Seniors and Balance: How Physical Therapy Prevents Falls](https://www.shakerplace.org/news/seniors-and-balance-how-physical-therapy-prevents-falls/) - Falls among seniors represent a significant health concern, often leading to injuries, hospitalizations, and a decline in overall mobility.
- [The Benefits of Short-Term Skilled Nursing Care for Rehabilitation](https://www.shakerplace.org/news/the-benefits-of-short-term-skilled-nursing-care-for-rehabilitation/) - Short-term skilled nursing care for rehabilitation is a beacon of hope, providing individuals with a comprehensive and structured approach to recovery.
- [How Nursing Care Contributes to Holistic Recovery](https://www.shakerplace.org/news/how-nursing-care-contributes-to-holistic-recovery/) - By embracing a holistic approach to care, nursing professionals help patients regain independence, improve quality of life, and thrive beyond the confines of illness or injury.
- [The Role of Exercise and Activity in Rehabilitation](https://www.shakerplace.org/news/the-role-of-exercise-and-activity-in-rehabilitation/) - Exercise and physical activity play a vital role in rehabilitation for seniors, helping them regain mobility, independence, and overall quality of life.
- [Specialized Care for Stroke Recovery](https://www.shakerplace.org/news/specialized-care-for-stroke-recovery/) - Our specialized approach includes physical, cognitive, and emotional rehabilitation to empower survivors.
- [The Impact of Speech Therapy on Recovery](https://www.shakerplace.org/news/the-impact-of-speech-therapy-on-recovery/) - Learn how specialized interventions empower residents to overcome communication challenges and enhance their quality of life.
- [Setting and Achieving Recovery Goals](https://www.shakerplace.org/news/setting-and-achieving-recovery-goals/) - At our skilled nursing and rehabilitation center, we understand the importance of setting achievable goals to guide you through your recovery process.
- [The Different Types of Rehabilitation Services Offered at Shaker Place](https://www.shakerplace.org/news/the-different-types-of-rehabilitation-services-offered-at-shaker-place/) - Our team of skilled therapists offers a range of specialized programs tailored to meet the unique needs of each resident.
- [Transitioning to a Nursing Home: A Comprehensive Guide](https://www.shakerplace.org/news/transitioning-to-a-nursing-home-a-comprehensive-guide/) - Shaker Place offers private and semi-private rooms, comprehensive medical services, rehabilitation, and ways to stay connected with loved ones.
- [Understanding Occupational Therapy and Its Role in Rehabilitation](https://www.shakerplace.org/news/understanding-occupational-therapy-and-its-role-in-rehabilitation/) - Occupational therapy is a critically important piece of rehabilitation, and helps our residents to enhance their daily function, improve well-being, and foster a sense of independence.
- [Shaker Place Staff Testimonials: Our Team Makes a Difference](https://www.shakerplace.org/news/shaker-place-staff-testimonials-our-team-makes-a-difference/) - We’re excited to share a glimpse into the heart of our community through the voices of our dedicated staff members. In these testimonial videos, you’ll hear from the real heroes of our skilled nursing and rehabilitation center, our team members who bring compassion, expertise and joy to their roles every day. At Shaker Place, we
- [What is Rehabilitation Care and Who Can Benefit from It?](https://www.shakerplace.org/news/what-is-rehabilitation-care-and-who-can-benefit-from-it/) - Rehabilitation care plays a crucial role in enhancing the quality of life for older adults in skilled nursing and rehabilitation centers. At our facility, we are dedicated to providing comprehensive rehabilitation services tailored to the unique needs of our residents. Understanding Rehabilitation Care Rehabilitation care encompasses a wide range of therapies and services aimed at
- [Daily Life and Activities in Our Facility](https://www.shakerplace.org/news/daily-life-and-activities-in-our-facility/) - At Shaker Place Rehabilitation and Nursing Center, we believe that every day should be filled with purpose, engagement and enjoyment. Our commitment to providing a stimulating environment ensures that each resident is entertained, challenged and never bored. Our facility is designed to offer a vibrant and engaging environment, where every day is filled with meaningful
- [Legal Considerations for Long-Term Care Planning](https://www.shakerplace.org/news/legal-considerations-for-long-term-care-planning/) - Planning for long-term care is a crucial aspect of ensuring that you or your loved ones receive the appropriate care and support as they age. Legal considerations play a significant role in this process, as they help navigate the complexities of healthcare, financial management and estate planning. Understanding these legal aspects can make a substantial

## Pages

- [Home](https://www.shakerplace.org/) - Shaker Place is a 24-hour skilled nursing & rehabilitation center in Albany, NY. We invite you to discover the difference in our approach to providing holistic care and attentive service.
- [Private Pay Rates](https://www.shakerplace.org/resources/private-pay-rates/) - Effective August 1, 2026 Shared Room with Shared Bath - $479.00 per day Private Room with Shared Bath - $505.00 per day Private Room with Private Bath - $556.00 per day *Updated August 2026 6.8% New York State assessment tax NOTE: Depending upon insurance; medications, co-pays, transportation and physical, occupational and speech therapy will be
- [Physical Therapy](https://www.shakerplace.org/services/physical-therapy/) - Physical Therapy in Albany, NY Physical Therapy helps patients in all phases of healing, from initial diagnosis through the restorative and preventive stages of recovery. Physical therapy may be a standalone option, or it may support other treatments. A common question we receive is, “How can physical therapy help my loved one in a nursing
- [Skilled Nursing & Long-term Care](https://www.shakerplace.org/services/skilled-nursing-and-long-term-care/) - Specialized Care When You Need It Sometimes, the time spent in the hospital is too short for a person's body to fully recover and they need a bridge between the hospital and home. For others, long-term care may be the best option to help them maintain their quality of life. Whatever the need, our resident-centered
- [About Shaker Place](https://www.shakerplace.org/about/shaker-place/) - Shaker Place Rehabilitation and Nursing Center (Shaker Place), formerly the Albany County Nursing Home, serves residents of Albany County and the surrounding areas. We are conveniently located in the town of Colonie, New York. For 48 years our priority has been providing excellent care to the residents of Shaker Place. We are a licensed, fully
- [Admissions](https://www.shakerplace.org/resources/admissions/) - Welcoming You to Our Caring Community Shaker Place Rehabilitation and Nursing Center’s admissions process focuses on learning as much about you or your loved one as possible. Our goal is to provide quality care the entire time you're with us, starting with the admissions process which begins with a simple application, or give us a call
- [Cookie Policy](https://www.shakerplace.org/cookie-policy/) - Effective date: January 19, 2026 Last updated: January 19, 2026 What are cookies? This Cookie Policy explains what cookies are, how we use them, the types of cookies we use (i.e., the information we collect using cookies and how that information is used), and how to manage your cookie settings. Cookies are small text
- [Join Our Compassionate Team at Shaker Place](https://www.shakerplace.org/careers/) - At Shaker Place, we believe in providing exceptional care that enhances the lives of our residents. As a valued member of our team, you'll have the opportunity to make a meaningful impact every day. If you share a passion for making a difference in the lives of others, we invite you to consider a career
- [Key Personnel](https://www.shakerplace.org/about/key-personnel/)
- [Little Sprouts Daycare Center](https://www.shakerplace.org/little-sprouts/) - At Little Sprouts, we believe every child deserves a nurturing environment where they can learn, grow and explore. At Shaker Place Rehabilitation and Nursing Center, we believe our employees and their children deserve the best, which is why Albany County Executive Daniel P. McCoy is proud to offer on-site, low to no-cost daycare for all
- [Amenities](https://www.shakerplace.org/our-community/amenities/) - Comforts When You Want Them Shaker Place Rehabilitation and Nursing Center’s beautiful, new, state-of-the-art facility has recently undergone a complete renovation. In addition to our tried and true services, we are now proud to offer added luxuries and a beautiful modern atmosphere. Our commitment to hospitality is just as strong as our commitment to expert care. Our amenities
- [Contracts for Goods and Services](https://www.shakerplace.org/services/contracts-for-goods-and-services/) - Vendors Providing Goods and Services by Contract to Shaker Place Rehabilitation and Nursing Center (as of July 2025) Adirondack Combustion Technology 4488 Duanesburg Rd Duanesburg, NY 12056 Adirondack Combustion technology provides services for boiler maintenance AdvoWaste Medical Services P.O. Box 356 Lakewood, New Jersey 08701 AdvoWaste Medical Services provides medical waste removal services. Alarm and
- [For Residents & Families](https://www.shakerplace.org/for-residents-families/) - At Shaker Place Rehabilitation and Nursing Center, your family is our family. In August of 2022, our facility incorporated a new information technology system that will permit us to communicate with the responsible parties of our residents through our Electronic Medical Records/Point Click Care software system. This newly incorporated technology system will allow us to
- [Why Choose Shaker Place](https://www.shakerplace.org/careers/why-choose-shaker-place/) - At Shaker Place, we cultivate a supportive, inclusive, respectful, diverse and welcoming culture committed to providing the highest quality of care to our residents. You’ll enjoy working in our beautiful, new, state-of-the-art facility with wonderful amenities, advanced equipment, and beautifully appointed new residential wings. Choose to make a genuine difference in our resident’s lives and
- [Staff Directory](https://www.shakerplace.org/resources/staff-directory/)
- [Careers & Volunteers](https://www.shakerplace.org/careers-and-volunteers/)
- [Employment Opportunities](https://www.shakerplace.org/careers-and-volunteers/employment-opportunities/)
- [Work at Shaker Place](https://www.shakerplace.org/careers-and-volunteers/work-at-shaker-place/) - Helping to Raise Our Standard of Care Dedicate yourself to helping others and feel good about yourself every day. Choose to make a genuine difference in our resident's lives and care for those who truly need it! If you’re a caring, creative, energetic, innovative professional, we want you to join our amazing team of caregivers!
- [Shaker Stars Program](https://www.shakerplace.org/careers/shaker-stars/)
- [Staff Testimonials](https://www.shakerplace.org/careers/staff-testimonials/)
- [Volunteer](https://www.shakerplace.org/volunteer/) - Your Support Means Everything Helping to Make a Resident’s Day From Boy Scouts and Girl Scouts Troops, to young adults, to full-time professionals, Shaker Place Rehabilitation and Nursing Center’s volunteer program is always looking for fresh, new faces! Volunteers play such an important role in enhancing the quality of life for our residents. If you
- [Thank You for Applying](https://www.shakerplace.org/careers-and-volunteers/employment-opportunities/thank-you/) - Thank you for your interest in joining our team! We will get in touch with you shortly.
- [Coronavirus (COVID-19)](https://www.shakerplace.org/coronavirus/) - For information about the COVID-19 vaccination, please visit the links below: Importance of COVID-19 Vaccination for Residents of Long-term Care Facilities Frequently Asked Questions About Vaccination At this time, visitation is restricted at Shaker Place. Please check back for updates. An interdisciplinary team at our facility has been meeting regularly and as needed to evolve
- [Photo Gallery](https://www.shakerplace.org/our-community/photo-gallery/)
- [Rehabilitation Services](https://www.shakerplace.org/services/rehabilitative-therapies/) - Individualized Care Shaker Place's rehabilitation department specializes in individualized physical, occupational, speech and respiratory therapies. Our full-time, in house staff are trained in the most innovative and advanced techniques to guide residents back to their highest level of functioning. We specialize in goal-oriented therapies, working with physicians and other care providers to create a comprehensive
- [Ancillary Services](https://www.shakerplace.org/services/ancillary-services/) - Supporting One Common Goal Shaker Place Rehabilitation and Nursing Center’s ancillary service departments are the backbone of our nursing home and play a crucial role in supporting the overall health and well-being of our residents throughout our beautiful, new, state-of-the-art facility that has recently undergone an $80 million renovation. These departments manage housekeeping, laundry, physical plant
- [Choosing Senior Living](https://www.shakerplace.org/resources/choosing-senior-living/) - When It’s Time to Make a Decision We Know Exactly Where to Begin When the time comes to consider choosing a skilled nursing facility or nursing home for a loved one, it can be very overwhelming. The most difficult part of the process is simply getting started, and that is where we can help. While this process seems daunting,
- [COVID-19 Vaccine Preparedness](https://www.shakerplace.org/covid-19-vaccine-preparedness/)
- [Skilled Nursing Memory Care Services](https://www.shakerplace.org/services/memory-care-services/) - Looking for high-quality memory care services for your loved one? Our skilled nursing team at Shaker Place is here to provide exceptional care and support. Find out more today.
- [Rehabilitation](https://www.shakerplace.org/resources/rehabilitation/) - Welcoming You to Our Caring Community Shaker Place Rehabilitation and Nursing Center’s admissions process focuses on learning as much about you or your loved one as possible. Our goal is to provide quality care the entire time you're with us, starting with the admissions process which begins with a simple application, or give us a call
- [Daily Activities](https://www.shakerplace.org/our-community/daily-activities/) - Revitalizing the Spirit At Shaker Place Rehabilitation and Nursing Center living, we have a wide range of activities and amenities that are designed to keep you or your loved one entertained, challenged, and certainly never bored. Shaker Place’s daily activities are centered around this philosophy: we recognize our residents are extraordinary men and women who
- [Occupational Therapy](https://www.shakerplace.org/services/occupational-therapy/) - Occupational Therapy is designed to help improve a person’s ability to perform daily activities such as dressing, bathing, toileting, and eating. Occupational Therapy encourages rehabilitation through the performance of Activities of Daily Living (ADLs). We include the homemaking skills necessary to return to independent living such as meal prep/kitchen tasks and laundry. The goal is
- [Events Calendar](https://www.shakerplace.org/resources/events-calendar/) - Shaker Place offers our residents a social environment that provides a wide range of fun and therapeutic activities. Our activities department is richly staffed, with an activity assistant assigned to each wing. Each nursing wing has its own individually planned activities. In addition, community-wide activities are held daily, from morning through evening. Our activity department
- [Respiratory Therapy](https://www.shakerplace.org/services/respiratory-therapy/) - Using innovative care and services, Shaker Place Rehabilitation & Nursing Center provides its residents with exceptional respiratory therapy services. In our respiratory therapy program, each resident is given a specific treatment plan that allows them to better manage their conditions and, as a result, improve their quality of life. Here, in our Shaker Place rehabilitation
- [Speaker's Bureau](https://www.shakerplace.org/about/speakers-bureau/) - Professionally Qualified Speakers for Your Event Shaker Place Rehabilitation and Nursing Center's team of experts are available to groups both from the community and within the facility to speak on a wide variety of current issues surrounding long-term care. We are also pleased to offer our beautiful, new, conference center as a resource for hosting
- [Medical Services](https://www.shakerplace.org/services/medical-care/) - Advanced Medical Resources and Diversified Care Shaker Place has a full time Medical Director on staff to oversee all residents, manage complex cases and meet with families to discuss treatment plans. Unlike other facilities, our medical director does not handle a daily caseload, allowing for a higher standard of care and an interdisciplinary approach. The
- [Dining](https://www.shakerplace.org/our-community/dining/) - We Deliver Dining Excellence Nothing says “home” more than a great meal. We understand that food, including the quality, variety, and nutritional value, is a determining factor in where you decide to live. Shaker Place's culinary chef prepares your delicious meals in a home-like setting for you to enjoy throughout the day. Our menu offers
- [Skilled Nursing Admissions](https://www.shakerplace.org/skilled-nursing/) - Welcome To Our Family Shaker Place provides an unparalleled level of care, comfort and safety. When you're here, you're family. We provide loving, individualized skilled nursing and long-term care to help our residents live their lives with dignity and purpose. Shaker Place offers services including: Skilled nursing and long-term care for seniors Memory care Respite
- [Site Map](https://www.shakerplace.org/site-map/)
- [Request Information](https://www.shakerplace.org/request-information/)
- [Rehabilitation](https://www.shakerplace.org/resources/admissions/rehabilitation/) - Expert Rehabilitative Care Shaker Place’s new state-of-the-art rehabilitation department specializes in individualized physical therapy, occupational therapy, speech therapy and respiratory therapy. We provide in-patient short-term and long-term rehabilitation. You’ll find: Nine full-time therapists Personalized treatment plans State-of-the-art therapy equipment Expert therapists assigned to residents throughout their stay A dedicated wing for short-term rehabilitation residents with
- [Accessibility Commitment](https://www.shakerplace.org/accessibility-commitment/) - Compliance status We firmly believe that the internet should be available and accessible to anyone, and are committed to providing a website that is accessible to the widest possible audience, regardless of circumstance and ability. To fulfill this, we aim to adhere as strictly as possible to the World Wide Web Consortium’s (W3C) Web Content Accessibility Guidelines 2.1 (WCAG
- [Privacy Policy](https://www.shakerplace.org/privacy-policy/) - Policy updated January The following privacy policy has been established to explain what personal information Shaker Place collects on our website and how the information is used. It also explains your options regarding the collection and use of your information. By using our website at https://www.shakerplace.com/, you are accepting and agreeing to our privacy policy.
- [Social & Psychosocial Services](https://www.shakerplace.org/services/social-and-psychosocial-services/) - Working For Your Well-Being Compassionate. Caring. Attentive. Thorough. These are just some of the positive, inspiring words used to describe the staff at Shaker Place Rehabilitation and Nursing Center’s Social Services Department. Residents and their families can have peace of mind that their individual needs and concerns are our staff's top priority. Upon admission, each resident is assigned
- [Nutrition Education & Management](https://www.shakerplace.org/services/nutrition-education-and-management/) - Nutrition Plans for Optimal Health A well balanced diet is an important component of your overall health and well-being. All of our meals and menus are planned by our full-time registered dietitian to ensure they meet the nutrition and dietary needs of each resident. These menus meet the recommended daily allowance of fruits and vegetables,
- [Speech Therapy](https://www.shakerplace.org/services/speech-therapy/) - Here, at Shaker Place Rehabilitation & Nursing Center, we provide innovative speech services that are goal-oriented therapies. In our speech rehabilitation program, each resident is assessed and treated for communication problems and speech disorders. Our residents receive individualized care, as they work with our full-time, in-house staff trained in the most innovative and advanced speech
- [Coronavirus (COVID-19)](https://www.shakerplace.org/test19/)
- [Ownership](https://www.shakerplace.org/about/ownership/) - Shaker Place Rehabilitation and Nursing Center is owned and operated by the County of Albany. They are located at 112 State Street, Albany, NY 12207, 12th Floor.
- [Frequently Asked Questions](https://www.shakerplace.org/resources/faq/) - Have questions? Our staff is available and will take as much time as needed to answer any questions you have. Below we have provided some of our most frequently asked questions. If you don't see your question here, please call (518) 869-2231 and speak to a Shaker Place specialist today. What are your visiting hours?
- [Brochure](https://www.shakerplace.org/brochure/)
- [Room Options](https://www.shakerplace.org/our-community/room-options/)
- [We Received Your Request!](https://www.shakerplace.org/resources/admissions/thank-you-admissions/) - Thank you for your interest! We will get in touch with you shortly.
- [Thank You - Newsletter](https://www.shakerplace.org/newsletter/thank-you/) - Thanks for signing up for our newsletter!
- [Thank You - Contact](https://www.shakerplace.org/contact/thank-you/) - Thanks for contacting us! We will get in touch with you shortly.
- [Contact](https://www.shakerplace.org/contact/)
- [About](https://www.shakerplace.org/about/)
- [What Our Residents & Families Say](https://www.shakerplace.org/resources/resident-testimonials/)
- [Services](https://www.shakerplace.org/services/)
- [Resources](https://www.shakerplace.org/resources/)
- [Our Community](https://www.shakerplace.org/our-community/)
- [Newsletter](https://www.shakerplace.org/newsletter/)

## Testimonials

- [Sue, 2023](https://www.shakerplace.org/testimonial/sue-2023/) - They show so much love for our sister, and that’s what it’s all about. My family can rest easy now knowing my sister is safe, clean, well fed, and looked after.
- [Thomas & Shawn H. 2023](https://www.shakerplace.org/testimonial/thomas-shawn-h-2023/) - We would like to compliment your entire staff at Shaker Place Rehab for the wonderful care that they provided to our mother/mother-in-law. Security Staff: From the moment we walked into Shaker Place, we were greeted professionally. They were attentive to when we needed to drop off items. Cafeteria Staff: The meals and choices were outstanding.
- [Varghese K. 2022](https://www.shakerplace.org/testimonial/varghese-k/) - I would like to take this opportunity to thank the Nursing home and staff for the care and service rendered to my mother. Your support and counsel have helped me and our family, during our difficult times especially with the patient care and treatment. The staff and management have been extremely supportive towards us and
- [Ed B. 2022](https://www.shakerplace.org/testimonial/ed-b-2022/) - It’s hard to believe my Mom has been gone for over 2 months now. But when I look back I realize how fortunate our family was to get Mom into Shaker Place. Everyone from the nurses that took care of her, the aids, the PT people and the good doctor as well all of the
- [Juanita B. 2021](https://www.shakerplace.org/testimonial/juanita-b-2021/) - I am very pleased with the care my mom is receiving at Shaker Place. The staff is committed, caring, professional and attentive. The new facility is gorgeous-state of the art and immaculate. For a large facility, they did a great job making it feel homey with small grouped seating areas, and outdoor gathering spots too.
- [Representative at Navi Health on Behalf of a Resident's Family - 2021](https://www.shakerplace.org/testimonial/representative-at-navi-health-on-behalf-of-a-residents-family/) - I wanted to share with you that Rich had the absolute best things to say about Shaker Place. He commented on how beautiful the facility is, how great the care his father is receiving there, how accommodating to guests and visitors the facility is, and just their overall happiness with their experience there. I will
- [Annette J. 2021](https://www.shakerplace.org/testimonial/annette-j-2021/) - I wanted to express the excellent care I received at Shaker Place Rehabilitation services. The care and concern they showed me was above and beyond. There were days when my body was in so much pain I didn't think I could do it but they would encourage me to work through it and gave me
- [Rebecca Luce, RN, Director of Nursing -19 Years](https://www.shakerplace.org/testimonial/rebecca-luce-director-of-nursing-19-years/) - "I have worked at Shaker Place since 2002. I started as a graduated practical nurse, worked as an LPN, staff RN, Nurse Manager, Assistant Director of Nursing, and now the Director of Nursing. Long-term care is my passion and I’ve always considered my residents and their families my family. I am proud to be a
- [Steve L., May 2019](https://www.shakerplace.org/testimonial/steve-l-may-2019/) - "My brother Dan has been a resident at Shaker Place for 19 years, ever since he was diagnosed with...
- [The LaPlante Family, June 2019](https://www.shakerplace.org/testimonial/the-laplante-family-june-2019/) - "Dad’s physical therapist Shawn was his savior. Shawn gave Dad real hope he would walk again, and sure enough...
- [Donna Q., 2020](https://www.shakerplace.org/testimonial/donna-q-2020/) - My mother has been a resident for almost 3 years, because of her Alzheimer's diagnosis. I appreciate all the professionalism, strict guidelines, and precautions you are taking to make sure the residents, staff, and visitors stay safe. Any time there is the slightest issue with mom, even a hangnail, I am notified. How great is
- [William Y., 2021](https://www.shakerplace.org/testimonial/william-y-2021/) - I have had the opportunity to visit many nursing homes in the area. This place is amazing. I have heard that has been completely rebuilt and branded and it shows. I have talked to countless residents here and asked them what they think, and they have all said great things.
- [Sonia W., 2020](https://www.shakerplace.org/testimonial/sonia-w-2020/) - I wanted to send a tremendous thank you to the entire staff at Shaker Place. First, for accepting my father as a patient when it was so hard to get him into other facilities. He has done wonderfully, and the staff has been exceptionally great. I want to thank everyone on behalf of the family
- [Susan R., 2020](https://www.shakerplace.org/testimonial/susan-r-2020/) - I brought my mom in for new admission and I dealt with Amanda through the entire admissions process. I wanted it to be known that she went above and beyond, and I could not have gotten through this whole process without her. I really appreciate everything she did for me and my family.
- [Matt H., 2020](https://www.shakerplace.org/testimonial/matt-h-2020/) - I just wanted to take a moment to express my enormous gratitude for everything you all are doing during this pandemic. It certainly helps knowing everyone at Shaker Place is doing all they can do to take care of all the residents. My mom appreciates the updates and FaceTime calls more than words can describe.
- [Yvonne P., 2020](https://www.shakerplace.org/testimonial/yvonne-p-2020/) - My parents are both are in Shaker Place Nursing Home and I am so blessed to have them in there! They go up above their time on letting me know what is going on with them!
- [Mechele M., 2020](https://www.shakerplace.org/testimonial/mechele-m-2020/) - Words are not enough to express my gratitude given to my father during his time at Shaker Place. Nurses, aides, and dining staff went above and beyond to meet the needs of my father and family. Although this was a difficult journey for our family, we knew we could count on the staff for their
- [Renee G., 2018](https://www.shakerplace.org/testimonial/renee-g-2018/) - "My sister is here. 56 years old. We could not ask for a better place. The staff are so caring...
- [Jennifer Travis, Director of Admissions -6 Years](https://www.shakerplace.org/testimonial/jennifer-travis-director-of-admissions-6-years/) - "What an amazing transformation my workplace has gone through over the last two years. Spacious & airy, modern, light & bright resident rooms and common rooms. So much room for residents to spread out! Privacy and modern amenities were clearly a top priority in the new design. Strong administrative team, including nursing credentials that you
- [Barbara H., 2019](https://www.shakerplace.org/testimonial/1356/) - "My husband has been a resident of Shaker Place since 2014. I am writing to praise the care and help he has received from all facets of the staff, from nursing, social services to activities to housekeeping, maintenance and security. All departments make all facets of care the best possible, along with the safety of
- [Frank, Director of Employment and Training – 3 years](https://www.shakerplace.org/testimonial/frank-director-of-employment-and-training/) - "One of the great privileges of my life has been to work with the most dedicated co-workers in supporting the residents...
- [Marianne, RN, Quality Improvement Coordinator – 15 years](https://www.shakerplace.org/testimonial/marianne-rn-quality-improvement-coordinator-15-years/) - "To stand apart from the competition, you must first stand together as a team. I am grateful...
- [Delaney G., 2018](https://www.shakerplace.org/testimonial/delaney-g-2018/) - "My aunt is there, at 56 years old. The care there is wonderful. They are amazing staff and...
- [Irma V., 2018](https://www.shakerplace.org/testimonial/irma-v-2018/) - "My sister is young and was diagnosed with dementia early. On one of my first visits the staff was very attentive to...
- [Kristine, CNA – New Employee](https://www.shakerplace.org/testimonial/kristine-cna-new-employee/) - "Taking care of my family is how I knew I was meant to be a care giver. I look forward to meeting...
- [Karin, LPN – 26 years](https://www.shakerplace.org/testimonial/karin-lpn-26-years/) - "I have been working at Shaker Place for a long time. I love our residents, and they appreciate me. I am always...
- [Lettie, Environmental Services – 4 years](https://www.shakerplace.org/testimonial/lettie-environmental-services-4-years/) - "Working at Shaker Place gives me such joy, especially when I interact with our residents. To hear their stories of...
- [Kayleigh, Nursing Secretary – 1 year](https://www.shakerplace.org/testimonial/kayleigh-nursing-secretary-1-year/) - "What makes working at Shaker Place unique is that we are always improving. In addition to new buildings and facilities...

## Shining Stars

- [Nitza Roman](https://www.shakerplace.org/shining-star/nitza-roman/)
- [Malika Grey](https://www.shakerplace.org/shining-star/malika-grey/)
- [Harley Kahler](https://www.shakerplace.org/shining-star/harley-kahler/)
- [Lisa Van Alstyne](https://www.shakerplace.org/shining-star/lisa-van-alstyne/)
- [Michael Livingston](https://www.shakerplace.org/shining-star/michael-livingston/)
- [Christina Lenney](https://www.shakerplace.org/shining-star/christina-lenney/)
- [Jennifer Green](https://www.shakerplace.org/shining-star/jennifer-green/)
- [Katie Hodge](https://www.shakerplace.org/shining-star/katie-hodge/)
- [Drew Brocci](https://www.shakerplace.org/shining-star/drew-brocci/)
- [Melissa Alessandro and Amanda Gernon](https://www.shakerplace.org/shining-star/melissa-alessandro-and-amanda-gernon/)
- [Dystiny Narain](https://www.shakerplace.org/shining-star/dystiny-narain/)
- [Jeanette Mangano](https://www.shakerplace.org/shining-star/jeanette-mangano-2/)
- [Jeanette Mangano](https://www.shakerplace.org/shining-star/jeanette-mangano/)
- [Christine Jung](https://www.shakerplace.org/shining-star/christine-jung/)
- [Tony Martinez](https://www.shakerplace.org/shining-star/tony-martinez/)
- [Shannon Briggs](https://www.shakerplace.org/shining-star/shannon-briggs/)
- [Colleen Masa, Carey Jordan, Emma Joslyn and Tosie Callender](https://www.shakerplace.org/shining-star/colleen-masa-carey-jordan-emma-joslyn-and-tosie-callender/)
- [Frank McLoughlin](https://www.shakerplace.org/shining-star/frank-mcloughlin/)
- [Jen Corazzini](https://www.shakerplace.org/shining-star/jen-corazzini/)
- [Regina Monell](https://www.shakerplace.org/shining-star/regina-monell/)
- [Sam Henry](https://www.shakerplace.org/shining-star/same-henry/)
- [Kathy Brennan](https://www.shakerplace.org/shining-star/kathy-brennan/)
- [Cladcile Byrd, Byrdie](https://www.shakerplace.org/shining-star/cladcile-byrd-byrdie/)
- [Margaret Duker](https://www.shakerplace.org/shining-star/margaret-duker/)
- [Maria Fabian](https://www.shakerplace.org/shining-star/maria-fabian/)
- [Mikiya Fisher](https://www.shakerplace.org/shining-star/mikiya-fisher-2/)
- [Ketorah Gaskin](https://www.shakerplace.org/shining-star/ketorah-gaskin/)
- [Michael Labarge](https://www.shakerplace.org/shining-star/michael-labarge/)
- [Colleen Masa](https://www.shakerplace.org/shining-star/colleen-masa/)
- [Christina McDermott](https://www.shakerplace.org/shining-star/christina-mcdermott/)
- [Clifton Quarels](https://www.shakerplace.org/shining-star/clifton-quarels/)
- [Shannon Testo](https://www.shakerplace.org/shining-star/shannon-testo/)
- [Nikiah Evans](https://www.shakerplace.org/shining-star/nikiah-evans/)
- [Keith Smith](https://www.shakerplace.org/shining-star/keith-smith/)
- [Nicola Disant](https://www.shakerplace.org/shining-star/nicola-disant/)
- [Allison Agneta](https://www.shakerplace.org/shining-star/allison-agneta/)
- [Claudia Harper](https://www.shakerplace.org/shining-star/claudia-harper/)
- [Amie Bennett](https://www.shakerplace.org/shining-star/amie-bennett/)
- [Renee Connors-King](https://www.shakerplace.org/shining-star/renee-connors-king/)
- [Marissa Grock](https://www.shakerplace.org/shining-star/marissa-grock/)
- [Kayleigh Pierce](https://www.shakerplace.org/shining-star/kayleigh-pierce/)
- [Elizabeth Dickson](https://www.shakerplace.org/shining-star/elizabeth-dickson/)
- [Nicoelle Covella](https://www.shakerplace.org/shining-star/nicoelle-covella/)
- [Jill Sponable](https://www.shakerplace.org/shining-star/jill-sponable/)
- [Mikiya Fisher](https://www.shakerplace.org/shining-star/mikiya-fisher/)
- [Mike Miles](https://www.shakerplace.org/shining-star/mike-miles/)
- [Karen Mattice](https://www.shakerplace.org/shining-star/karen-mattice/)
- [Corey Corbett](https://www.shakerplace.org/shining-star/corey-corbett/)
- [Michael O’Hara](https://www.shakerplace.org/shining-star/michael-ohara/)
- [Emanuel Walker](https://www.shakerplace.org/shining-star/emanuel-walker/)

## Jobs

- [Leisure Time Activities Leader (Activities Leader)](https://www.shakerplace.org/careers/available-positions/leisure-time-activities-leader-activities-leader/) - The activities leader provides to residents participating in a wide range of leisure time activities including music, creative arts, crafts and games. The work is performed under the general supervision of the director or assistant Director and may exercise supervision over non-technical support staff. Performs other tasks as required. Responsibilities: Instructs residents on arts, crafts,
- [Unit Manager (Registered Nurse)](https://www.shakerplace.org/careers/available-positions/unit-manager-registered-nurse/) - The unit manager is responsible for maintaining high standards of professional nursing services with special emphasis on the supervision and instruction of nursing personnel, as well as the coordination of the facilities services to afford the residents a suitable environment. In addition to the supervisory duties, the incumbent may be assigned specialized tasks pertinent to
- [Certified Nursing Assistant (CNA)](https://www.shakerplace.org/careers/available-positions/certified-nursing-assistant/) - Certified Nursing Assistants (CNA) perform routine non-professional tasks in support of nursing services for residents of Shaker Place. This work involves the routine care of residents and the performance of such indirect, non-nursing or non-technical services for residents as are not required to be performed by a licensed practical nurse or registered professional nurse. Responsibilities/Typical
- [Licensed Practical Nurse (LPN)](https://www.shakerplace.org/careers/available-positions/licensed-practical-nurse-lpn/) - A licensed practical nurse (LPN) performs routine para-professional nursing services in the care of patients in accordance with a detailed and well-defined patient care plan under direct supervision of a registered professional nurse or a higher-level nursing administrator. Assignments concerning patient care are given specifically with limited leeway allowed for exercise of independent judgment. Supervision
- [Certified Nursing Assistant (CNA) Trainee/Student](https://www.shakerplace.org/careers/available-positions/certified-nursing-assistant-cna-trainee-student/) - This on-the-job training position requires participation in a three week training program that, upon successful completion and NYS test, then becomes a Certified Nursing Assistant. The work involves learning how to provide personal care, comfort and safety for assigned residents in a nursing home. The incumbent learns to perform duties of observing changes and assisting
- [Head Nurse](https://www.shakerplace.org/careers/available-positions/head-nurse/) - The head nurse’s duties primarily involve responsibility for maintaining high standards of professional nursing services on a resident care unit 24-hours a day, seven days a week. Incumbents in this class differ from a supervising nurse in the development of a resident’s care plan based on medical evaluations and the availability of services, and the
- [Speech Therapist](https://www.shakerplace.org/careers/available-positions/speech-therapist/) - Responsibilities/Typical Work Activities: Screens residents to determine the need for speech therapy evaluation; Evaluates resident need for speech therapy services in accordance with the orders of the physician; Develops plans of care for residents as they pertain to speech and language pathology services; Confers with the physician and other members of the interdisciplinary staff to
- [Supervising Registered Nurse – All Shifts](https://www.shakerplace.org/careers/available-positions/supervising-registered-nurse/) - The supervising registered nurse is responsible for maintaining high standards of professional nursing services with special emphasis on the supervision and instruction of nursing personnel, as well as the coordination of the facilities services to afford the residents a suitable environment. In addition to the supervisory duties, the incumbent may be assigned specialized tasks pertinent
- [Environmental Service Aide](https://www.shakerplace.org/careers/available-positions/3564/) - The work performed is of a repetitive and routine nature involving the performance of tasks related to Facility Environmental Services (i.e., housekeeping and/or laundry duties). Work routines are learned on the job and may include, but are not limited to, building cleaning, equipment cleaning or minor maintenance, complete processing of soiled linen and garments, and
- [Cook](https://www.shakerplace.org/careers/available-positions/cook/) - Cooks’ duties involve responsibility for the preparation and cooking of a variety of food. A cook usually has responsibility for one part of a meal, such as the meat course, or vegetables or pastries and desserts. In a small kitchen, a cook may supervise the cooking of an entire meal and in some cases may
- [Painter](https://www.shakerplace.org/careers/available-positions/painter/) - This is skilled work, at the journey level, in the painting of buildings, fixtures, and equipment. Work involves the preparation of surfaces and materials, and requires individual skilled performance in accordance with standard trade practices. Employees receive assignments orally or through written job orders, and work is inspected by a supervisor while in process or
- [Food Service Helper](https://www.shakerplace.org/careers/available-positions/3567/) - The food service helper assists in the preparation and service of food and in the cleaning of kitchen equipment. This is routine manual work performed under immediate supervision in connection with the preparation and service of food. On occasion, food service helpers may perform cooking duties involving lesser degrees of skill than regularly required of
- [Occupational Therapy Assistant](https://www.shakerplace.org/careers/available-positions/occupational-therapy-assistant/) - This is a skilled paraprofessional position involving responsibility for the application of treatment procedures to residents to remedy or maintain the ability to cope with their environment. The work is performed under the general supervision of the director who evaluates the resident, develops the treatment plan, and designates treatment procedures to be followed. Progress and

## Key Personnel

- [Rebecca Provost, RN](https://www.shakerplace.org/key-personnel/rebecca-provost-rn/)
- [Shawn Thelen](https://www.shakerplace.org/key-personnel/shawn-thelen/)
- [Mark S. Olsen](https://www.shakerplace.org/key-personnel/mark-s-olsen/)

## Restricted Pages

- [July 2023 Motivational Moments - Service Recovery](https://www.shakerplace.org/restricted/july-2023-motivational-moments-service-recovery/) - This month's video focuses on service recovery. That’s just a fancy way of writing “solving problems” or “problem resolution”. When things don’t go as planned, and the customer is upset, this video will highlight how to successfully resolve conflicts and re-earn the customer’s loyalty. Download the worksheet supplement, here.
- [December 2024 Motivational Moments Power of Gratitude](https://www.shakerplace.org/restricted/december-2024-motivational-moments-power-of-gratitude/) - This video will focus on the regenerative and infectious power of gratitude. Grateful people are more productive, less stressed and accomplish more than those who are not. Supplemental worksheet is here
- [November 2024 Motivational Moments - Always Give Your Best](https://www.shakerplace.org/restricted/november-2024-motivational-moments-always-give-your-best/) - This video is about your consistent effort. Many people’s efforts are tied to their mood or attitude of the day. High performers don’t allow their momentary circumstance to affect their consistency. There is one standard: Always give your best. Download the worksheet supplement, here.
- [October 2024 Motivational Moments - What are YOUR Standards?](https://www.shakerplace.org/restricted/october-2024-motivational-moments-what-are-your-standards/) - This video will focus on your standards. Specifically, what do you stand for? And how high are your standards? Download the worksheet supplement, here.
- [September 2024 Motivational Moment - Leaders Serve & Servers Lead](https://www.shakerplace.org/restricted/september-2024-motivational-moment-leaders-serve-servers-lead/) - This video is about the impact of your influence. Regardless of your job title, you have influence with your co-workers, with your direct reports and with whom you report to. Your influence grows when you are leading and serving with your whole heart. Download the worksheet supplement, here.
- [August 2024 Motivational Moments - Find a Way to Make It Happen](https://www.shakerplace.org/restricted/august-2024-motivational-moments-find-a-way-to-make-it-happen/) - This video is about true service excellence. As long as the customer’s request is legal, ethical and moral, you will find a way to make it happen. You are willing to go the extra mile and do whatever is outside of your job description to create a great experience for your customers. Download the worksheet
- [July Motivational Moment - Make It Better 2024](https://www.shakerplace.org/restricted/july-motivational-moment-make-it-better-2024/) - Bryan discusses the importance of focusing on 'making it better' in your workplace, and gives a shout-out to a specific employee who showcases this at Shaker Place. Discussion worksheet is here!
- [June Motivational Moment - Teamwork 2024](https://www.shakerplace.org/restricted/june-motivational-moment-teamwork-2024/) - Bryan discusses the importance of teamwork in your workplace and gives a shout-out to a specific employee who showcases this at Shaker Place. Discussion worksheet is here!
- [May Motivational Moment - Selfcare 2024](https://www.shakerplace.org/restricted/may-motivational-moment-selfcare-2024/) - Bryan discusses the importance of self-care in your workplace and gives a shout-out to a specific employee who showcases this at Shaker Place.
- [April 2024 Motivational Moment](https://www.shakerplace.org/restricted/april-2024-motivational-moment/) - This video is about your personal standards of excellence. It’s great for your organization to have standards, but there’s something undeniable about your uniqueness and distinct approach to your role. No one has your signature and your ability to put your stamp on how you do what you do.
- [March 2024 Motivational Moment - Owning Your Work](https://www.shakerplace.org/restricted/march-2024-motivational-moment-owning-your-work/) - This video will focus on the idea that taking pride in what you do will never allow you to give anything less than your best every time. Discussion guide is here!
- [January 2024 Motivational Moment - Value Others](https://www.shakerplace.org/restricted/january-2024-motivational-moment-value-others/) - This video will focus on the underlying premise of service: Valuing others. When you view others as valuable and significant, your motivation to treat them well goes way up. Regardless if that person is a customer or a co-worker. Download the discussion guide here!
- [December 2023 Motivational Moments - Continuous Improvement](https://www.shakerplace.org/restricted/december-2023-motivational-moments-continuous-improvement/) - This video is about never-ending improvement. It will focus on the mindset shift to never stop improving and continuously looking for ways to get better. Download the discussion guide here!
- [November 2023 Motivational Moments - Power of Preferences](https://www.shakerplace.org/restricted/november-2023-motivational-moments-power-of-preferences/) - This video will focus on the secret ingredient to turn any experience into a memorable one. Learning someone’s preferences will allow you to personalize the service interaction in a powerful way. Download the discussion guide here!
- [September 2023 Motivational Moments - Exceeding Expectations](https://www.shakerplace.org/restricted/september-2023-motivational-moments-exceeding-expectations/) - This video will focus on the “next level” of service excellence. Meeting expectations is the same as complying with requests. Neither of them will create customer loyalty. That only happens by consistently going above and beyond. Download the worksheet supplement, here.
- [August 2023 Motivational Moments - Owning You Work](https://www.shakerplace.org/restricted/august-2023-motivational-moments-owning-you-work/) - This video will focus on owning your work. This is not about entrepreneurship, but rather the mindset and habits of those who have honor for their roles and take ownership of what they do every day. Download the work sheet supplement here!
- [June 2023 Motivational Moments - Power of Preferences](https://www.shakerplace.org/restricted/june-2023-motivational-moments-power-of-preferences/) - Personalized service is making each person we serve feel as though all of our attention is on that person. The more we know about someone, the more we can personalize, and that is why learning our customers' preferences is key. The list can go on and on. When we take the time to identify a
- [May 2023 Motivational Moments - Making Deposits](https://www.shakerplace.org/restricted/may-2023-motivational-moments-making-deposits/) - The overall service experience is made up of touchpoints. And at each touchpoint, you can either make a deposit or a withdrawal. A deposit is anything a team member does that makes the customer happy. Deposits can be small (like a genuine smile) or big (like sending a gift basket for a special occasion). Download
- [April 2023 Motivational Moment - Let Your Light Shine](https://www.shakerplace.org/restricted/april-2023-motivational-moment-let-your-light-shine/) - This video will highlight your significance, and how you are meant to make every room you're in brighter somehow. No one should ever leave your presence feeling "less than" or discouraged or unworthy or taken advantage of. Your presence is meant to lift others higher. Download the worksheet supplement, here.
- [March 2023 Motivational Moments - Warm Welcome](https://www.shakerplace.org/restricted/march-2023-motivational-moments-warm-welcome/) - There is a popular saying that goes, you never get a second chance to make a first impression. This video will focus on that first touchpoint between you and your customers, and how it sets the tone for every interaction thereafter. Download the worksheet supplement, here.
- [February 2023 Motivational Moment - Keep Going](https://www.shakerplace.org/restricted/february-2023-motivational-moment-keep-going/) - This video will focus on the power of perseverance in our personal life and our professional lives. The ability to articulate a goal and keep pushing onward until it is achieved is a prime quality. Download the worksheet supplement, here.
- [January 2023 Motivational Moment - Anticipating Needs](https://www.shakerplace.org/restricted/january-2023-motivational-moment-anticipating-needs/) - This month's video focuses on "Anticipating Needs". Going above and beyond. Going the extra mile. Offering assistance before being asked. No one can make you anticipate someone's needs; it has to come straight from your heart because you value and honor whomever you are fortunate enough to serve.
- [December 2022 Motivational Moment - Consistency: Same Time. Every Time.](https://www.shakerplace.org/restricted/december-2022-motivational-moment-consistency-same-time-every-time/) - This video will address the role of consistency in delivering an exceptional customer experience. Being good every now and then is not enough. The time of day or day of the week should not impact the caliber of excellence you put forth. What does consistency look like when done well? Download the worksheet supplement, here.
- [November 2022 Motivational Moment - Always Give Your Best](https://www.shakerplace.org/restricted/november-2022-motivational-moment-always-give-your-best/) - This video will focus on the importance of giving maximum effort in any given situation. Download the worksheet supplement, here.
- [October 2022 Motivational Moment - The Power of Believing in Someone](https://www.shakerplace.org/restricted/october-2022-motivational-moment-the-power-of-believing-in-someone/) - This video will highlight the direct relationship between your belief in someone and the results that person achieves. Download the worksheet supplement, here. It contains great questions you can use to transfer learning from the video to actionable behavior!
- [September 2022 Motivational Moment - The TRUE Definition of Service](https://www.shakerplace.org/restricted/september-2022-motivational-moment-the-true-definition-of-service/) - This video will emphasize the key elements of honoring and caring for others.
- [August 2022 Motivational Moment - Self-Care: Tips to Optimize Yourself](https://www.shakerplace.org/restricted/august-2022-motivational-moment-self-care-tips-to-optimize-yourself/) - This video will focus on best practices to prioritize one's own physical, mental and emotional health.
- [July 2022 Motivational Moment - Being The Teammate Others Want To Have](https://www.shakerplace.org/restricted/july-2022-motivational-moment-being-the-teammate-others-want-to-have/) - We will discuss the key attributes of being an exceptional team member.
- [April 2022 Motivational Moment - Service Recovery](https://www.shakerplace.org/restricted/april-2022-motivational-moment-service-recovery/) - Service Recovery is all about resolving a customer's problem or issue. It deals with turning a disappointed or upset customer into a happy one.
- [June 2022 Motivational Moment - Power of Being Present](https://www.shakerplace.org/restricted/june-2022-motivational-moment-power-of-being-present/) - One of the most effective ways to make someone feel important is to give that person your complete, undivided attention. The ability to reset yourself and focus on whomever you are currently taking care of is priceless. Being present also refers to your ability to focus on whatever task you are doing at the moment,
- [March 2022 Motivational Moment - Leaving Positive Evidence](https://www.shakerplace.org/restricted/march-2022-motivational-moment-leaving-positive-evidence/) - Whether we realize it or not, everything we do leaves either positive or negative evidence. We either make the situation or relationship better or worse as a result of what we did or didn't do. The goal is to think about the lasting impact each of us makes with our words and behavior.
- [May 2022 Motivational Moment - Key Steps of Service](https://www.shakerplace.org/restricted/may-2022-motivational-moment-key-steps-of-service/) - Everything has a beginning and an end. Service is no exception. Every interaction should start with a warm welcome, then progress to complying with requests, anticipating needs, and a gracious goodbye.
- [Whether You Realize It Or Not](https://www.shakerplace.org/restricted/whether-you-realize-it-or-not/) - In my 43 years of living, here is what I've learned... Nobody can stop me like me. Noone can get in my own way like I can. There is not a person on Earth that can cast doubt on my life more effectively than myself. Sure, it might be convenient to blame other people when
- [Watch Your Mouth](https://www.shakerplace.org/restricted/watch-your-mouth/) - https://youtu.be/wnU2fUvFrXM "Be careful what you say." "Words can hurt." "Think before you speak." We've all gotten those lessons at some point in our lives. The message is the same: What you SAY has power! Power to build and power to tear down. Power to transform and power to re-affirm. Over the years, I have
- [Two of the Most Important Phrases in Service Excellence](https://www.shakerplace.org/restricted/two-of-the-most-important-phrases-in-service-excellence/) - Two of the most important phrases in service excellence are, “I don’t know” and “Let me find out”. As opposite as they may be, both phrases speak volumes about the service culture on a team. One wreaks of indifference and apathy, while the other expresses ownership and initiative. One of the words, has absolutely no business on a
- [Transcend What Your Customers Expect Of You](https://www.shakerplace.org/restricted/transcend-what-your-customers-expect-of-you/) - “If it weren’t for these customers, I could get my job done!” Believe it or not, I have heard that exact phrase more than once. Some people believe view that customers complicate things, cause stress, and get in the way of an, otherwise, enjoyable job. The point that is sorely missing is…THERE IS NO JOB without
- [The Power Of NO](https://www.shakerplace.org/restricted/the-power-of-no/) - I was recently inspired to write this. My hope and prayer is that it reaches whomever it is supposed to reach. Please share it with someone you know who needs this message for encouragement. No. That is the only word I need you to focus on today. I didn't start to truly live until I learned the power
- [September Motivational Moment](https://www.shakerplace.org/restricted/september-motivational-moment/) - Peer Recognition https://www.youtube.com/watch?v=i7JqyW43tpk No matter who you are, or what role you have on a team, everyone likes to know that their hard work is appreciated. That's true from the senior leaders to the line staff. Any meaningful recognition works, however, recognition from a teammate or colleague can be even more potent. The key, however, is
- [September 2021 Motivational Moments – Customer Loyalty](https://www.shakerplace.org/restricted/september-2021-motivational-moments-customer-loyalty/) - Keep your customers happy! Even more than that, keep them so happy that they become intensely loyal customers are people who are very satisfied with the overall experience with your brand, very likely to return, and very likely to recommend your organization to others. Every employee plays a part in creating loyal customers. https://youtu.be/w_C_pkslees
- [October Motivational Moment](https://www.shakerplace.org/restricted/october-motivational-moment/) - Peer Accountability https://www.youtube.com/watch?v=O9hxLmTKaEk&t=32s When we think of accountability, we often picture your manager of supervisor giving constructive feedback or having some type of crucial conversation. But, it's often more powerful when colleagues take the lead in holding other colleagues accountable. That is when excellence appears. Peer accountability means that you work together. You stand together. You fall together.
- [October 2021 Motivational Moment - Understanding The Purpose](https://www.shakerplace.org/restricted/october-2021-motivational-moment-understanding-the-purpose/) - Every task we do has both a function and a purpose. The function is the task itself and the purpose is the meaning behind the task. If I know that the purpose of answering the phone is to provide a memorable first touchpoint to customers, then it will affect how I answer it. Understanding the
- [November Motivational Moment](https://www.shakerplace.org/restricted/november-motivational-moment/) - There is a popular saying that goes, you never get a second chance to make a first impression. While it is possible, it can be difficult to bounce back from a poor welcome experience. It may seem obvious, but that first touchpoint between you and your customers will set the tone for every interaction thereafter.
- [November 2021 Motivational Moment – Signing Your Work](https://www.shakerplace.org/restricted/november-2021-motivational-moment-signing-your-work/) - What is your personal stamp on how you serve? Is it how you smile? Is it how you anticipate needs? Is it how you tell jokes…or escort rather than point…or answer the phone with excellence? I can guarantee that you have a signature. Something that is unique to you. https://youtu.be/GcwmcSWRtEY
- [Motivational Moment – Re-Earn the Right](https://www.shakerplace.org/restricted/re-earn-the-right/) - "You have to work TODAY in such a way that you will re-earn the right to be considered again tomorrow." When I was no more than 12 or 13 years old, someone told me that, and it shaped the way I viewed EVERY job I held (including the one I have for now). There is
- [Motivational Moment – Lift Me Higher](https://www.shakerplace.org/restricted/motivational-moment-lift-me-higher/) - There's power in looking someone in the eye and saying "I believe in you." You may be the first person to change the trajectory of that persons life. Lift me higher, insist on excellence, refuse to waiver. I believe in you because you believe in me. Lift me higher.
- [Motivational Moment – BELIEVE In Your Team](https://www.shakerplace.org/restricted/believe-in-your-team/) - ?The performance you see from each team member is DIRECTLY related to how much you BELIEVE in that person.
- [May Motivational Moment - Shaker Place Ambassador](https://www.shakerplace.org/restricted/may-motivational-moment-shaker-place-ambassador/) - https://youtu.be/tqtJcvSVOVE To customers, the person serving them IS the company. That employee’s actions, words, and everything in between are a direct reflection of where they work. It is important to be fully manifested in what the organization represents and what the customers expect. Ambassadors are proud of their company and eager to provide exceptional service
- [March Motivational Moment](https://www.shakerplace.org/restricted/march-motivational-moment/) - https://youtu.be/lB6ch4B2zhs Consistency demands perseverance, patience, and passion. Even when you don’t feel like it, consistency has to win. Even when you’re not in the mood, consistency has to win. Even when you’re tired, consistency has to win. Otherwise, you and I have no right to expect anyone else to see value in us. We
- [Leadership Message](https://www.shakerplace.org/restricted/leadership-message/) - https://youtu.be/ELXRJutfE5w This leadership video is based on the "You Hired Me" affirmation. It was written from the perspective of each person on your team. Listen carefully to what they have to say!
- [June Motivational Moment - Power of Preferences](https://www.shakerplace.org/restricted/june-motivational-moment-power-of-preferences/) - https://youtu.be/FL0jvDgZYP4 Personalized service is making each person we serve feel as though all of our attention is on that person. When done well, we know the likes and dislikes of each person, and are able to customize our service delivery accordingly. The more we know about someone, the more we can personalize, and that is
- [July Motivational Moment - Being a Great Teammate](https://www.shakerplace.org/restricted/july-motivational-moment-being-a-great-teammate/) - Being a great teammate starts with asking yourself, "Am I the teammate that others want to have?" If so, how do I know? Great service comes from great teams, and great teams come from great team members. This video focuses on what each person needs to do to be supportive, engaging, and professional every day.
- [July Motivational Moment](https://www.shakerplace.org/restricted/july-motivational-moment/) - Anticipating Needs https://www.youtube.com/watch?v=81-QvIOgG9M This month's video focuses on "Anticipating Needs". Going above and beyond. Going the extra mile. Offering assistance before being asked. Those all describe what it means to anticipate someone's needs. To consistently do so, however, requires individual buy-in and ownership. No one can make you anticipate someone's needs; it has to come straight
- [January Motivational Moment](https://www.shakerplace.org/restricted/january-motivational-moment/) - https://youtu.be/dBxeWEs5l-g Owning your work means that you take pride in what you do, and will never allow yourself to give anything less than your best every day. It also means that you have a vested interest in your role. You make suggestions, identify common errors, take initiative, and think of innovative ways to provide memorable
- [January 2022 Motivational Moment - Keep The Customer](https://www.shakerplace.org/restricted/january-2022-motivational-moment-keep-the-customer/) - With all of the focus on getting new customers, it can be easy to forget the importance of keeping the ones you already have. In fact, your sustainable success will come from how well you and your team can retain your nest customers over and over again.
- [February Motivational Moment](https://www.shakerplace.org/restricted/february-motivational-moment/) - https://youtu.be/0xsVhBVEdeo The entire customer experience is comprised of several touchpoints. A touchpoint is any moment of interaction between two parties. Whether it’s between two people or between a person and the organization. Every touchpoint has either a deposit or a withdrawal. If I work at your company, and I don’t acknowledge a customer or colleague when
- [February 2022 Motivational Moment - Exceeding Expectations](https://www.shakerplace.org/restricted/february-2022-motivational-moment-exceeding-expectations/) - Anyone can comply with requests, but exceeding expectations is the next level. To consistently do more than expected requires a certain amount of innate passion, pride, and professionalism. No one can MAKE you do more; it is a personal decision to exceed rather than merely comply. https://www.youtube.com/watch?v=iK9GjGaShjc
- [December Motivational Moment](https://www.shakerplace.org/restricted/december-motivational-moment/) - https://youtu.be/7N6K42of0Fg Your customers often judge the caliber of your organization by the responsiveness and follow-through they receive from your staff. As committed as you are to providing an exceptional service experience, chances are that you will make mistakes occasionally. Whenever you receive a complaint or request, the key is to follow it through until you are
- [December 2021 Motivational Moment – Continuous Improvement](https://www.shakerplace.org/restricted/december-2021-motivational-moment-continuous-improvement/) - Continuous improvement is the discipline to deliberately seek BETTER ways of doing something. It's really a mindset that dictates that learning never ends. Tomorrow should, somehow, be better than today.
- [COVID-19 Vaccination Information](https://www.shakerplace.org/restricted/covid-19-vaccination-information/) - Please view the below links for more information about the COVID-19 Vaccination: Importance of COVID-19 Vaccination for Residents of Long-term Care Facilities Frequently Asked Questions about COVID-19 Vaccination
- [August Motivational Moment](https://www.shakerplace.org/restricted/august-motivational-moment/) - Continuous Improvement https://www.youtube.com/watch?v=Rdjloj7wVPg Some may think that the opposite of progression is regression, but I think that the opposite is actually stagnation. Nothing kills moment faster than blindly accepting things as they are. That is where continuous improvement comes in. Appreciate where you are but imagine where you can be. It means to always ask
- [August 2021 Motivational Moments - Taking Initiative](https://www.shakerplace.org/restricted/august-2021-motivational-moments-taking-initiative/) - "Taking Initiative", is what separates the true professionals from everyone else. Professionals have honor for their craft, and that honor is manifested through how they take initiative. It's about doing what you know you're supposed to do...before being asked to do it. https://youtu.be/n5nTR7dVrAA
- [April Motivational Moment - Exceeding Expectations](https://www.shakerplace.org/restricted/april-motivational-moment-exceeding-expectations/) - Going the extra mile. Taking an extra step. Anticipating needs. Those are all different ways of saying, "Exceed Expectations". Exceeding expectations is all about doing more than what the customer asks for (or expects). It often results in a memorable touchpoint that was delivered by an engaged team member. https://www.youtube.com/watch?v=lf7m-yrDaII

## Categories

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## Tags

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## Shining Star Years

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